You will be issued with a refund within 1-3 days after we receive the product you returned to us. The refund will be issued for the card you used when you purchased your order from Lavivant.co.uk. If your refund doesn’t appear on your bank account within 7 days, please contact us.
We’ll issue a full refund for an order you’ve received including the shipping cost in the following situations:
- The product is incorrect
- The product is damaged
- The product is defective
- The product does not match its description
If you received your product/s undamaged and without any defect, you can still return the product/s unused, unopened and undamaged for any reason. In this case, we will refund the cost of your product/s, but we may ask you to pay for the shipping cost.